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    Home / FAQ's

    • Looking for answers to the most frequently asked questions about tours in Indochina, including Cambodia, Laos, and Vietnam?

      You’ll find them here!

      Can’t find the answer to your frequently asked question? Talk to one of our friendly Indochina tour specialists and get answers!

      Enquire now

        What’s the best way to plan a tour in Indochina, including Cambodia, Laos, and Vietnam?

          With our experience of designing tours for Western travelers, we know the value of planning ahead and talking to the right people. We also appreciate that your vacation time is precious so our tours are designed to maximise every minute of your tour.

          Working together with our valued partners, we know:

          • The best sites to see and when
          • The ideal way to travel
          • How you can enjoy a real experience of every destination throughout Indochina, whether it’s Cambodia, Laos, or Vietnam.

          If you’ve ever thought you’d like to explore Indochina, there’s never been a better time to talk with one of our experienced Indochina travel team. Tell us what you want to see, and we’ll work with you to design more than a tour; we’ll help you create a beautiful travel memory.

          Let’s talk

        Is it better to travel independently in Indochina or with a tour group?

          There are so many incredible destination and highlights throughout Indochina, it can be overwhelming deciding where you’ll go with your available time.

          For first-timers making their way to Cambodia, Laos, and Vietnam, there are many benefits to traveling with a tour group.

          Our customers tell us, they appreciate being looked after every step of the way, from pick up at the airport to drop off on departure, and everywhere in between. While the pace in Indochina is relaxed, traveling in countries where the native language is different, can be a challenge.

          We feel our tours are small enough to feel personal - there’s a maximum of 12 customers per tour - you’ll never feel like your ‘just a number’. If flexibility and a relaxed schedule appeal, then we can meet your needs in any of our tour types. Choose from small group, private or custom tours and really enjoy every aspect of your trip, worry-free.

          Talk to one of our friendly team who’ll help plan your Indochina tour from start to finish.

          Enquire about our Indochina tours

        What’s different about IndochinaEscapes.com private, group and custom tours?

          The flexibility of our tours means we attract experienced travelers who know what they want from their travel experience. Choose from our small group, private or custom tours and travel the way you want.

          Private - Our private tours are based on providing a flexible travel option for those adventurers wanting to take one of our tours, but with a private group. Your private group might include you and a special someone, your family, friends, or even work colleagues. With the ability to tailor a private tour to your group’s specific interests, we will help create your own beautiful travel memories that last long after you’ve arrived home.

          Small Group - With our small group tours you travel with a group of 12 or fewer like-minded explorers following one of our set itineraries. With numerous options to choose from across multiple destinations, our small group tours are scheduled around fixed departure and arrival dates. Comparatively, pricing for small group tours makes them a cost effective option for people who want to stay longer and experience more of the real Indochina while they’re in this part of the world.

          Custom - A custom tour is one designed especially for you. Think of it as ‘bespoke travel’. Offering complete exclusivity, you will be provided private guides and drivers. All tour details, including the itinerary, hotels, and any other specific tour details are customized for you. Arrival and departure dates are based around your schedule requirements. For those ready to live it up.

          Want to know more? Just ask us!

        What’s the difference between IndochinaEscapes.com’s superior and luxury accommodation standards on tour?

          Our goal is to provide our customers with as much flexibility as possible while they’re on tour with us. With both superior and luxury standard accommodation options providing for different budgets and tastes, here’s what you’ll enjoy with us:
          • Superior level hotels means you’ll stay predominantly 4 star hotels, or if unavailable, the very best local hotel available.
          • Luxury hotel providers are predominantly well recognised 5 star hotel chain, or if unavailable, the very best local hotel available.
          • Travel itinerary, including travel dates into and out of Myanmar and a booked air ticket with departure date from your country of origin
          • Superior and luxury hotels can also be interchanged within a single tour, if you have a preference for doing so.

          We handpick the hotel partners we work with, and make our customers aware that in some locations, due to certain restrictions beyond our control, some hotels are neither five nor four star. In these circumstances, we notify customers and reflect the pricing accordingly.

          Our Indochina tour experts can help finesse every detail of your tour.

        Help! I don’t speak the local language! Will IndochinaEscapes.com help me?

          Travelling to destinations like Cambodia, Laos and Vietnam should never prevent an adventurer from making themselves understood. After all, communicating with the locals is all part of the experience. This is the reason all our tour guides are fluent in both their native language and English. And while you can still practise your language skills, you needn’t be concerned if you’re still a beginner. With their knowledge of the local people, customs, and logistics, you can relax while traveling in their care. They’ll take care of every detail.

        Is it possible to only take part of a IndochinaEscapes.com tour package?

          Our tours are designed to be flexible, because we understand every customer’s travel needs are different.

          When touring with us, flexible travel options mean you can join a group tour for only part of the total travel time just as long as your travel arrangements align to the tour schedule you plan joining.

          Think this option might be for you? Wonderful! Speak with one of our friendly travel consultants who can help devise the ideal tour solution for you.

        Does IndochinaEscapes.com provide flexible accommodation options?

          We also offer flexibility when it comes to accommodation choices.

          Did you know that even if you’re booked on a tour with us, you may make your own accommodation arrangements. We simply adjust the tour price accordingly by deducting the accommodation costs.

          And if you think you might arrive early for your tour or stay longer, we can arrange accommodation for you before and after the tour.

          Tailoring your travel plans to suit you really is as easy as talking to us.

          Connect me to a friendly IndochinaEscapes.com travel consultant

        What about tour shopping? Will I be taken to commission-based shopping outlets?

          We’re proudly independent and provide the assurance to customers that none of our tours is based on taking them to commission-based shopping outlets.

          Instead, here’s what you can expect with shopping on tour:
          • Absolutely no commission-based shopping. We never take you to the hidden or undisclosed tour stops or factory stores where the commission will be collected on purchases you make.
          • Opportunities to explore local markets and bargain with the assistance of your guide.
          • Opportunities to connect with genuine local artisans and craftsmen and women who can share the best of their art and culture with you.

          Our independence allows us to showcase the ‘best of’ at every Indochina destination. For us, this is important, because it means our tours are designed to give you the best tour and most culturally and personally enriching experience when you’re on tour. It also means

          you can shop, but you shop where you choose; not where the tour guide tells you.

          Learn more about what makes IndochinaEscapes.com different

        Why does IndochinaEscapes.com allow travelers to eat where and what they want?

          One of the great joys of travel is experiencing the food and culture of your new destination.

          Travel through Indochina offers many diverse food options and we want you to experience as many as possible while on tour with us. For this reason, we provide our customers with freedom and choice when it comes to food.

          Unless indicated otherwise, our tour package pricing is provided exclusive of dinners. One of the reasons our tours are so popular is that you’re not limited to tour-only restaurants with food options that don’t create an authentic experience of the country you’re visiting.

          The benefit to you? You choose the food! Predominantly relevant for dinner, the exceptions are breakfasts (which are included in hotel tariffs) , lunches and cruises (where all meals are generally included).

          Ready to experience a travel food adventure? Be sure to chat to your local guide. They’ll share their insider knowledge of what’s best locally and take you where you’d love to go. You only need to ask!

           

        Does IndochinaEscapes.com have flexible payment options?

          We understand travel to Indochina is an important investment and that’s why we offer a range of flexible payment options.

          We accept payment via major credit cards,  PayPal, and direct bank transfer. When booking, we ask customers to make a deposit equal to 30% of the total tour amount. Thereafter, payment in full is required within 45 days prior to departure.

          When making your booking, be sure to speak with our friendly travel consultants about which option suits you best.

        Does IndochinaEscapes.com offer travel specials?

          We are a premium tour provider focused on bringing quality tours to travelers wanting an authentic travel experience encompassing culture, history and food reflective of each destination.

          We take great care to design each tour to offer maximum value and create an enriching travel experience. Having spent over a decade creating travel beautiful memories through our parent company ChinaTours.com, we’ve learned people want to make the most of their time while on tour. To help them enjoy the most fulfilling travel experience, every one of our tours includes:
          • A choice of luxury and superior accommodation at five and four star hotels.
          • Centrally located hotels found in the central district of every destination, allowing you to optimize your travel time
          • Late departure times so you never have to fit in with pre-dawn travel requirements and lose precious tour time recovering.
          • Flexibility around tour preferences, allowing you to add other full and part tours onto your travel plans.

          A discount policy is offered for children under 12 years. Depending on the size of your private group tour, price reductions may apply.

          Speak with one of our friendly travel consultants to understand how you can enjoy the best value while travelling with us.

          Link to custom tour form

        Can IndochinaEscapes.com help with visas?

          Depending on the country of origin, travelers to Cambodia, Laos, Vietnam, Thailand, and Myanmar will require a visa.

          Although we’re not able to assist with the visa application service, we provide high level information regarding visa requirements for each destination with booking information. Generally, customers should observe the following:
          • Ensure their passport is valid for at least six months prior to departure and has at least two empty pages
          • Passport-sized photos to complete the visa application on arrival in country
          • Cash for visa applications.

          In addition to this information, we recommend customers contact their local embassy for each Indochina country to obtain the most up to date visa requirements and additional information regarding country-specific entry regulations.

          Learn more about visas

        Can IndochinaEscapes.com help with other travel arrangements not related to the tour?

          Our company is a registered travel agency with Pacific Asia Travel Association, the American Society of Travel Advisors, and the China Association of Travel Services. This means we can assist with any other travel throughout Indochina or Southeast Asia, if you need it. Providing you are taking a tour with us while in Cambodia, Laos, or Vietnam, we can attend to other travel arrangements not linked to our tours, including:
          • Domestic flights
          • Train travel
          • Hotel accommodation
          • Tickets to entertainment and shows.

          We’ll customize your travel to exactly what you want. You only need to ask us!

          I want to customize my travel

        How does IndochinaEscapes.com manage emergencies

          We all want to avoid emergencies while travelling, but from time to time, unfortunately unexpected situations arise.

          As a first point of contact in a non-life threatening emergency, tour participants can contact their IndochinaEscapes.com tour guide who will assist with taking necessary steps to address your specific circumstances. If required, your local guide will be supported by management at our head office to help manage the situation.

          Over and above this support, we strongly recommend all travellers obtain their own travel insurance prior to departure. While on the ground in Cambodia, Laos and Vietnam, call the following numbers:
          Cambodia Laos Vietnam Thailand Myanmar
          Police 117 1192 113 1155 199
          Ambulance 118 1195 115 1554 192
           

          There are reputable hospital facilities in the capitals in Cambodia, Laos, Vietnam, Thailand and Myanmar and your guide will assist should this level of care be required.

        How do we stay connected while on tour in Indochina?

          With connectivity almost universal, it’s easy for Western travelers to access data networks and wifi while on tour, although reception may be a challenge in more remote locations.

          Sim cards, including 4G SIM cards, can be purchased at the airport on arrival in Cambodia, Laos, and Vietnam. Travelers can also use apps such as WhatsApp, Facebook, Instagram, and other social media platforms while traveling.

          Most hotels will offer free wi-fi, however if you don’t wish to pay hotel rates, there are numerous internet cafes at which wi-fi can be sourced. Service rates vary between locations and providers, however if you have any concerns at all, simply ask your guide and you’ll be pointed in the right direction.

        What are the best ways to stay healthy and well while traveling in Indochina?

          As a destination that might be vastly different to your own, follow these general tips for traveling well on tour:
          • Drink only boiled or bottled water
          • Avoid consuming street vendor food
          • Only eat completely cooked food
          • Do not handle animals to prevent the risk of rabies
          • Do not swim in rivers or lakes to avoid schistosomiasis (a parasitic disease)

          No special vaccinations are required for travel to Indochina. If you have any concerns, be sure to speak with your local travel in your country of origin, particularly if you anticipate travel to rural or remote areas.

        What’s the best way to pay on a tour in Indochina?

          While it’s a good idea to carry a small amount of cash, travelers will find major credit cards, such as Visa, Master, Diners Club, AMEX and JCB card from Japan, are widely accepted throughout Indochina. Additionally, USD is accepted as payment in Cambodia, Laos, and Vietnam. Note, this applies to shopping malls, stores, hotels and restaurants.

          In small specialist shops found in villages and in remote areas generally, local currency is the preferred payment method.

          Traveler's cheques may be cashed in major banks, however they are not not an accepted form of payment elsewhere.

        What standard of vehicle can I expect while traveling on an IndochinaEscapes.com tour?

          We source tour partners, including vehicle providers, who meet our quality standards. Throughout Indochina, we use new and near new cars and minibuses manufactured by international car marks such as Toyota, Ford, and Hyundai.

      Can't find what you're looking for?

      Talk to one of our friendly IndochinaEscapes.com specialists and get answers!

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